Documentation
Table of Contents
1 §µ§ã§Ý§å§Ô§Ö
§±§â§Ö§Ô§Ý§Ö§Õ
§µ §à§Ó§à§Þ §à§Õ§Ö?§Ü§å §Þ§à§Ø§Ö§ä§Ö §Ó§Ú§Õ§Ö§ä§Ú §ã§ä§Ñ§ä§å§ã §ß§Ñ §Ó§Ú§ã§à§Ü§à§Þ §ß§Ú§Ó§à§å §é§Ú§ä§Ñ§Ó§Ú§ç §å§ã§Ý§å§Ô§Ñ §Ü§à?§Ö §ã§å §Ò§Ú§Ý§Ö §Ü§à§ß§æ§Ú§Ô§å§â§Ú§ã§Ñ§ß§Ö §å Áú»¢¶Ä²©-§å, §ß§Ñ §à§ã§ß§à§Ó§å §Ó§Ñ§ê§Ö §Ú§ß§æ§â§Ñ§ã§ä§â§å§Ü§ä§å§â§Ö.
§µ§ã§Ý§å§Ô§Ñ §Þ§à§Ø§Ö §Ò§Ú§ä§Ú §ç§Ú?§Ö§â§Ñ§â§ç§Ú?§Ñ §Ü§à?§Ñ §ã§Ö §ã§Ñ§ã§ä§à?§Ú §à§Õ §ß§Ö§Ü§à§Ý§Ú§Ü§à §ß§Ú§Ó§à§Ñ §Õ§â§å§Ô§Ú§ç §å§ã§Ý§å§Ô§Ñ, §Ü§à?§Ö §ã§Ö §ß§Ñ§Ù§Ú§Ó§Ñ?§å "§á§à§Õ§â§Ö?§Ö§ß§Ú§Þ" §å§ã§Ý§å§Ô§Ñ§Þ§Ñ, §Ü§à?§Ö §Õ§à§á§â§Ú§ß§à§ã§Ö §å§Ü§å§á§ß§à§Þ §ã§ä§Ñ§ä§å§ã§å §å§ã§Ý§å§Ô§Ö (§á§à§Ô§Ý§Ö§Õ§Ñ?§ä§Ö §Ú §á§â§Ö§Ô§Ý§Ö§Õ service monitoring §æ§å§ß§Ü§è§Ú§à§ß§Ñ§Ý§ß§à§ã§ä§Ú).
§¤§Ý§Ñ§Ó§ß§Ö §Ü§Ñ§ä§Ö§Ô§à§â§Ú?§Ö §ã§ä§Ñ§ä§å§ã§Ñ §å§ã§Ý§å§Ô§Ö §ã§å §°§¬ §Ú§Ý§Ú §±§â§à§Ò§Ý§Ö§Þ, §Ô§Õ§Ö ?§Ö §ã§ä§Ñ§ä§å§ã §±§â§à§Ò§Ý§Ö§Þ §Ú§Ù§â§Ñ§Ø§Ö§ß §à§Õ§Ô§à§Ó§Ñ§â§Ñ?§å?§Ú§Þ §ß§Ñ§Ù§Ú§Ó§à§Þ §à§Ù§Ò§Ú?§ß§à§ã§ä§Ú §á§â§à§Ò§Ý§Ö§Þ§Ñ §Ú §Ò§à?§à§Þ.
§¥§à§Ü §â§Ö§Ø§Ú§Þ §á§â§Ú§Ü§Ñ§Ù§Ñ §à§Þ§à§Ô§å?§Ñ§Ó§Ñ §á§â§Ñ?§Ö?§Ö §å§ã§Ý§å§Ô§Ñ §ã§Ñ ?§Ú§ç§à§Ó§Ú§Þ §ã§ä§Ñ§ä§å§ã§à§Þ §Ú §Õ§â§å§Ô§Ú§Þ §Õ§Ö§ä§Ñ?§Ú§Þ§Ñ, §Þ§à§Ø§Ö§ä§Ö §ä§Ñ§Ü§à?§Ö configure §ç§Ú?§Ö§â§Ñ§â§ç§Ú?§å §å§ã§Ý§å§Ô§Ñ §å §à§Ó§à§Þ §à§Õ§Ö?§Ü§å (§Õ§à§Õ§Ñ§Ó§Ñ?§Ö/§å§â§Ö?§Ú§Ó§Ñ?§Ö §å§ã§Ý§å§Ô§Ñ, §á§à§Õ§â§Ö?§Ö§ß§Ö §å§ã§Ý§å§Ô§Ö) §á§â§Ö§Ý§Ñ§ã§Ü§à§Þ §å §â§Ö§Ø§Ú§Þ §å§â§Ö?§Ú§Ó§Ñ?§Ñ.
§¥§Ñ §Ò§Ú§ã§ä§Ö §á§â§Ö§ê§Ý§Ú §Ú§Ù §â§Ö§Ø§Ú§Þ§Ñ §á§â§Ö§Ô§Ý§Ö§Õ§Ñ §ß§Ñ §â§Ö§Ø§Ú§Þ §å§â§Ö?§Ú§Ó§Ñ?§Ñ (§Ú §ß§Ñ§Ù§Ñ§Õ) §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §à§Õ§Ô§à§Ó§Ñ§â§Ñ?§å?§Ö §Õ§å§Ô§Þ§Ö §å §Ô§à§â?§Ö§Þ §Õ§Ö§ã§ß§à§Þ §å§Ô§Ý§å:
- §á§â§Ö§Ô§Ý§Ö§Õ §å§ã§Ý§å§Ô§Ñ
- §Õ§à§Õ§Ñ§Ó§Ñ?§Ö/§å§â§Ö?§Ú§Ó§Ñ?§Ö §å§ã§Ý§å§Ô§Ñ §Ú §á§à§Õ§â§Ö?§Ö§ß§Ú§ç §å§ã§Ý§å§Ô§Ñ
§ª§Þ§Ñ?§ä§Ö §ß§Ñ §å§Þ§å §Õ§Ñ §á§â§Ú§ã§ä§å§á §å§â§Ö?§Ú§Ó§Ñ?§å §Ù§Ñ§Ó§Ú§ã§Ú §à§Õ user role §á§à§Õ§Ö§ê§Ñ§Ó§Ñ?§Ñ.
§±§â§Ö§Ô§Ý§Ö§Õ §å§ã§Ý§å§Ô§Ñ
§±§â§Ú§Ü§Ñ§Ù§å?§Ö §ã§Ö §Ý§Ú§ã§ä§Ñ §á§à§ã§ä§à?§Ö?§Ú§ç §å§ã§Ý§å§Ô§Ñ.
§±§â§Ú§Ü§Ñ§Ù§Ñ§ß§Ú §á§à§Õ§Ñ§è§Ú:
| Parameter | Description |
|---|---|
| Name | §¯§Ñ§Ù§Ú§Ó §å§ã§Ý§å§Ô§Ö. §¯§Ñ§Ù§Ú§Ó §å§ã§Ý§å§Ô§Ö ?§Ö §Ó§Ö§Ù§Ñ §Õ§à service details. §¢§â§à? §á§à§ã§Ý§Ö §ß§Ñ§Ù§Ú§Ó§Ñ §á§à§Ü§Ñ§Ù§å?§Ö §Ü§à§Ý§Ú§Ü§à |
| child services §å§ã§Ý§å§Ô§Ñ §Ú§Þ§Ñ. | |
| Status | §³§ä§Ñ§ä§å§ã §å§ã§Ý§å§Ô§Ö: §°§¬ - §ß§Ö§Þ§Ñ §á§â§à§Ò§Ý§Ö§Þ§Ñ (§Ò§à?§Ñ §à§Ü§Ú§Õ§Ñ§é§Ñ §Ú §à§Ù§Ò§Ú?§ß§à§ã§ä) - §å§Ü§Ñ§Ù§å?§Ö §ß§Ñ §á§â§à§Ò§Ý§Ö§Þ §Ú ?§Ö§Ô§à§Ó §ã§ä§Ö§á§Ö§ß §à§Ù§Ò§Ú?§ß§à§ã§ä§Ú. §¡§Ü§à §á§à§ã§ä§à?§Ú §Ó§Ú§ê§Ö §á§â§à§Ò§Ý§Ö§Þ§Ñ, §á§â§Ú§Ü§Ñ§Ù§å?§Ö §ã§Ö §Ò§à?§Ñ §Ú §à§Ù§Ò§Ú?§ß§à§ã§ä §á§â§à§Ò§Ý§Ö§Þ§Ñ §ã§Ñ §ß§Ñ?§Ó§Ú§ê§Ú§Þ §ã§ä§Ö§á§Ö§ß§à§Þ §à§Ù§Ò§Ú?§ß§à§ã§ä§Ú. |
| Root cause | §¯§Ñ§Ó§Ö§Õ§Ö§ß§Ú §ã§å §à§ã§ß§à§Ó§ß§Ú §á§â§à§Ò§Ý§Ö§Þ§Ú §Ü§à?§Ú §Õ§Ú§â§Ö§Ü§ä§ß§à §Ú§Ý§Ú §Ú§ß§Õ§Ú§â§Ö§Ü§ä§ß§à §å§ä§Ú§é§å §ß§Ñ §ã§ä§Ñ§ä§å§ã §å§ã§Ý§å§Ô§Ö. §ª§ã§ä§Ú §á§â§à§Ò§Ý§Ö§Þ§Ú §ã§å §ß§Ñ§Ó§Ö§Õ§Ö§ß§Ú §Ü§Ñ§Ü§à §Ú§ç §Ó§â§Ñ?§Ñ {SERVICE.ROOTCAUSE} macro. §¬§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §Ú§Þ§Ö §á§â§à§Ò§Ý§Ö§Þ§Ñ §Õ§Ñ §Ò§Ú§ã§ä§Ö §Ó§Ú§Õ§Ö§Ý§Ú §Ó§Ú§ê§Ö §Õ§Ö§ä§Ñ?§Ñ §à ?§Ö§Þ§å §å §¯§Ñ§Õ§Ô§Ý§Ö§Õ§Ñ?§Ö ¡ú §±§â§à§Ò§Ý§Ö§Þ§Ú. §±§â§à§Ò§Ý§Ö§Þ§Ú §Ü§à?§Ú §ß§Ö §å§ä§Ú§é§å §ß§Ñ §ã§ä§Ñ§ä§å§ã §å§ã§Ý§å§Ô§Ö §ß§Ú§ã§å §ß§Ñ §Ý§Ú§ã§ä§Ú. |
| Created at | §±§â§Ú§Ü§Ñ§Ù§Ñ§ß§à ?§Ö §Ó§â§Ö§Þ§Ö §Ü§Ñ§Õ§Ñ ?§Ö §å§ã§Ý§å§Ô§Ñ §Ü§â§Ö§Ú§â§Ñ§ß§Ñ. |
| Tags | Tags §å§ã§Ý§å§Ô§Ö §ã§å §á§â§Ú§Ü§Ñ§Ù§Ñ§ß§Ö. §°§Ù§ß§Ñ§Ü§Ö §ã§Ö §Ü§à§â§Ú§ã§ä§Ö §Ù§Ñ §Ú§Õ§Ö§ß§ä§Ú§æ§Ú§Ü§Ñ§è§Ú?§å §å§ã§Ý§å§Ô§Ö §å §å§ã§Ý§å§Ù§Ú actions §Ú [SLAs] |
| (/manual/web_interface/frontend_sections/services/sla). |
§¥§å§Ô§Þ§Ñ§Õ
§¥§å§Ô§Þ§Ñ§Õ §Ù§Ñ §â§Ö§Ø§Ú§Þ §á§â§Ú§Ü§Ñ§Ù§Ñ §Ü§à?§Ñ §ã§å §Ù§Ñ?§Ö§Õ§ß§Ú§é§Ü§Ñ §Ù§Ñ §ã§Ó§Ö §à§Õ§Ö?§Ü§Ö §à§á§Ú§ã§Ñ§ß§Ñ §ã§å §ß§Ñ Monitoring §ã§ä§â§Ñ§ß§Ú§è§Ú.
§¬§à§â§Ú§ê?§Ö?§Ö §æ§Ú§Ý§ä§Ö§â§Ñ
§®§à§Ø§Ö§ä§Ö §Ü§à§â§Ú§ã§ä§Ú§ä§Ú §æ§Ú§Ý§ä§Ö§â §Õ§Ñ §á§â§Ú§Ü§Ñ§Ø§Ö§ä§Ö §ã§Ñ§Þ§à §å§ã§Ý§å§Ô§Ö §Ü§à?§Ö §Ó§Ñ§ã §Ù§Ñ§ß§Ú§Þ§Ñ?§å.
§µ§ã§Ý§å§Ô§Ö §å§â§Ö?§Ú§Ó§Ñ?§Ñ
§¬§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §Õ§å§Ô§Þ§Ö §µ§â§Ö§Õ§Ú §Õ§Ñ §Ò§Ú§ã§ä§Ö §á§â§Ú§ã§ä§å§á§Ú§Ý§Ú §â§Ö§Ø§Ú§Þ§å §Ù§Ñ §å§â§Ö?§Ú§Ó§Ñ?§Ö. §¬§Ñ§Õ§Ñ ?§Ö §å §â§Ö§Ø§Ú§Þ§å §Ù§Ñ §å§â§Ö?§Ú§Ó§Ñ?§Ö, §Ý§Ú§ã§ä§Ñ ?§Ö §Õ§à§á§å?§Ö§ß§Ñ §á§à?§Ú§Þ§Ñ §Ù§Ñ §á§à§ä§Ó§â§Õ§å §Ú§ã§á§â§Ö§Õ §å§ß§à§ã§Ñ §Ú §à§Ó§Ú§Þ §Õ§à§Õ§Ñ§ä§ß§Ú§Þ §à§á§è§Ú?§Ñ§Þ§Ñ:
- §Õ§à§Õ§Ñ§Ó§Ñ?§Ö §á§à§Õ§â§Ö?§Ö§ß§Ö §å§ã§Ý§å§Ô§Ö §à§Ó§à? §å§ã§Ý§å§Ù§Ú
- §å§â§Ö?§Ú§Ó§Ñ?§Ö §à§Ó§Ö §å§ã§Ý§å§Ô§Ö
- §Ò§â§Ú§ã§Ñ?§Ö §à§Ó§Ö §å§ã§Ý§å§Ô§Ö
§¥§Ñ §Ò§Ú§ã§ä§Ö configure §ß§à§Ó§å §å§ã§Ý§å§Ô§å, §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §Õ§å§Ô§Þ§Ö §¬§â§Ö§Ú§â§Ñ? §å§ã§Ý§å§Ô§å §å §Ô§à§â?§Ö§Þ §Õ§Ö§ã§ß§à§Þ §å§Ô§Ý§å.
§¥§Ö§ä§Ñ?§Ú §å§ã§Ý§å§Ô§Ö
§¥§Ñ §Ò§Ú§ã§ä§Ö §á§â§Ú§ã§ä§å§á§Ú§Ý§Ú §Õ§Ö§ä§Ñ?§Ú§Þ§Ñ §å§ã§Ý§å§Ô§Ö, §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §ß§Ñ§Ù§Ú§Ó §å§ã§Ý§å§Ô§Ö. §¥§Ñ §Ò§Ú§ã§ä§Ö §ã§Ö §Ó§â§Ñ§ä§Ú§Ý§Ú §ß§Ñ §Ý§Ú§ã§ä§å §ã§Ó§Ú§ç §å§ã§Ý§å§Ô§Ñ, §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §³§Ó§Ö §å§ã§Ý§å§Ô§Ö.
§¥§Ö§ä§Ñ?§Ú §å§ã§Ý§å§Ô§Ö §å§Ü?§å§é§å?§å §à§Ü§Ó§Ú§â §ã§Ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú?§Ñ§Þ§Ñ §Ú §Ý§Ú§ã§ä§å §á§à§Õ§â§Ö?§Ö§ß§Ú§ç §å§ã§Ý§å§Ô§Ñ.
§¥§Ñ §Ò§Ú§ã§ä§Ö §á§â§Ú§ã§ä§å§á§Ú§Ý§Ú §á§à?§å §ã§Ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú?§Ñ§Þ§Ñ, §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §Ü§Ñ§â§ä§Ú§è§å §ª§ß§æ§à§â§Þ§Ñ§è§Ú?§Ö. §¬§å§ä§Ú?§Ñ §ã§Ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú?§Ñ§Þ§Ñ §ã§Ñ§Õ§â§Ø§Ú §ã§Ý§Ö§Õ§Ö?§Ö §ã§ä§Ñ§Ó§Ü§Ö:
- §¯§Ñ§Ù§Ú§Ó§Ú §ß§Ñ§Õ§â§Ö?§Ö§ß§Ú§ç §å§ã§Ý§å§Ô§Ñ (§Ñ§Ü§à §Ú§ç §Ú§Þ§Ñ)
- §´§â§Ö§ß§å§ä§ß§Ú §ã§ä§Ñ§ä§å§ã §à§Ó§Ö §å§ã§Ý§å§Ô§Ö
- §´§â§Ö§ß§å§ä§ß§Ú SLA-§à§Ó§Ú §à§Ó§Ö §å§ã§Ý§å§Ô§Ö, §å §æ§à§â§Þ§Ñ§ä§å
SLA name:service level indicator. 'SLA name' ?§Ö §ä§Ñ§Ü§à?§Ö §Ó§Ö§Ù§Ñ §Õ§à SLA §Ú§Ù§Ó§Ö§ê§ä§Ñ?§Ñ §Ù§Ñ §à§Ó§å §å§ã§Ý§å§Ô§å. §¡§Ü§à §á§à§ã§ä§Ñ§Ó§Ú§ä§Ö §Þ§Ú§ê§Ñ §ß§Ñ §Ú§ß§æ§à §Ü§å§ä§Ú?§å §á§à§â§Ö§Õ §Ú§ß§Õ§Ú§Ü§Ñ§ä§à§â§Ñ §ß§Ú§Ó§à§Ñ §å§ã§Ý§å§Ô§Ö (SLI), §á§â§Ú§Ü§Ñ§Ù§Ñ?§Ö §ã§Ö §Ú§ã§Ü§Ñ§é§å?§Ñ §Ý§Ú§ã§ä§Ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú?§Ñ §ã§Ñ §Õ§Ö§ä§Ñ?§Ú§Þ§Ñ §à SLI. §ª§ß§Õ§Ú§Ü§Ñ§ä§à§â §ß§Ú§Ó§à§Ñ §å§ã§Ý§å§Ô§Ö §á§â§Ú§Ü§Ñ§Ù§å?§Ö §ä§â§Ö§ß§å§ä§ß§Ú §ß§Ú§Ó§à §å§ã§Ý§å§Ô§Ö, §å §á§â§à§è§Ö§ß§ä§Ú§Þ§Ñ. - §³§Ö§â§Ó§Ú§ã§ß§Ö §à§Ù§ß§Ñ§Ü§Ö
§ª§ß§æ§à §Ü§å§ä§Ú?§Ñ §ä§Ñ§Ü§à?§Ö §ã§Ñ§Õ§â§Ø§Ú §Ó§Ö§Ù§å §Õ§à service configuration.
§¥§Ñ §Ò§Ú§ã§ä§Ö §Ü§à§â§Ú§ã§ä§Ú§Ý§Ú §æ§Ú§Ý§ä§Ö§â §Ù§Ñ §á§à§Õ§â§Ö?§Ö§ß§Ö §å§ã§Ý§å§Ô§Ö, §Ü§Ý§Ú§Ü§ß§Ú§ä§Ö §ß§Ñ §Ü§Ñ§â§ä§Ú§è§å §¶§Ú§Ý§ä§Ö§â.
§¬§Ñ§Õ§Ñ ?§Ö §â§Ö§Ø§Ú§Þ §Ù§Ñ §å§â§Ö?§Ú§Ó§Ñ?§Ö, §Ý§Ú§ã§ä§Ñ §á§à§Õ§â§Ö?§Ö§ß§Ú§ç §å§ã§Ý§å§Ô§Ñ ?§Ö §Õ§à§á§å?§Ö§ß§Ñ §Õ§à§Õ§Ñ§ä§ß§Ú§Þ §à§á§è§Ú?§Ñ§Þ§Ñ §Ù§Ñ §å§â§Ö?§Ú§Ó§Ñ?§Ñ:
- - §Õ§à§Õ§Ñ§Ó§Ñ?§Ö §á§à§Õ§â§Ö?§Ö§ß§Ö §å§ã§Ý§å§Ô§Ö §à§Ó§à? §å§ã§Ý§å§Ù§Ú
- - §å§â§Ö?§Ú§Ó§Ñ?§Ö §à§Ó§Ö §å§ã§Ý§å§Ô§Ö
- - §Ò§â§Ú§ã§Ñ?§Ö §à§Ó§Ö §å§ã§Ý§å§Ô§Ö