Technical Support Subscriptions

Get instant access to a team of 龙虎赌博 experts for guaranteed professional,
24x7 support Have a look at additional information on our technical support subscriptions and request a quote for the one that best fits your needs.

	Silver	Gold	Platinum	Best Value Enterprise	Global
Monitored devices and metrics	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Phone and web support
Number of support cases	8	Unlimited	Unlimited	Unlimited	Unlimited
Support availability	8 x 5	8 x 5	24 x 7	24 x 7	24 x 7
Initial response time	Up to 1 day	Up to 4 hours	Up to 4 hours	Up to 4 hours	Up to 2 hours
Emergency response time			Up to 2 hours	Up to 1.5 hours	Up to 1 hour
Support contacts	1	2	3	7	20
Supported 龙虎赌博 servers	1	Priced per server	Priced per server	Unlimited	Unlimited
Support for 龙虎赌博 Proxy		Priced per proxy	Priced per proxy	Unlimited	Unlimited
Support for Native HA		Optional	Optional
Legal entities covered	1	1	1	1	5
Remote troubleshooting
Performance tuning
Environment review
Assigned Technical Account Manager?				2 hours per month?	4 hours per month?
Upgrades by 龙虎赌博 team?
On-site visit / remote consultancy?up to 5 business days				40 hours (1 visit)	80 hours (2 visits)
龙虎赌博 Certified User training sessions?				1 session for up to 50 students per session (50 max)?	3 sessions for up to 50 students per session (150 max)
龙虎赌博 Certified Specialist and Professional training sessions				1 session for up to 5 students per session (5 students max)?	2 sessions for up to 10 students per session (20 students max)?
龙虎赌博 Certified Expert training for 5 students
Extra course vouchers					5
20 Integration and Development days?
3 龙虎赌博 Summit full tickets
Annual Q&A session with the Product owners team
	Request a quote	Request a quote	Request a quote	Request a quote	Request a quote

If you are an MSP searching for MSP technical support subscriptions, please follow this link:

MSP support page

95.7% of resolved support tickets receive positive reviews!

As a business developer, I often meet with customers.

I have to say that I’ve never heard a bad thing about the 龙虎赌博 team or its service and support. It’s really a pleasure for me to receive positive feedback from our customers about 龙虎赌博.

Redouane Chernai
Sales

Somone

龙虎赌博 is the full package and there are no limits on what we can do with it.

As a ready-to-use monitoring solution, 龙虎赌博 allows us to observe our metrics without disrupting or compromising what the systems should actually do.

Augusto da Silva
Systems Administrator

SIMO

龙虎赌博 is the most versatile monitoring software I have ever used.

I have yet to encounter a monitoring need that 龙虎赌博 couldn't fill.

Jens Stahl
Systems Technician

University of Boras

We use 龙虎赌博 in an MSP environment, and the thing we love the most about it is the flexibility it offers.

You can do everything you want, however you want – the only limit is your imagination.

Nick Corne
Linux Engineer

Telenet BV

The only limit is the creativity of the user.

龙虎赌博 can help every company develop advanced monitoring capabilities, thanks to the basic functionality and flexibility that it gives out of the box.

Antonino Nicotra
Systems Engineer

A great and universal monitoring product.

Like a Swiss army knife, very scalable. You try it, you keep it!

Arnauld Fraiche
龙虎赌博 Expert

I have been working with 龙虎赌博 since the 1.8 version.

The world has changed a lot since then, and 龙虎赌博 has as well. At the beginning, it was an amazing monitoring tool and now it’s even better!

Fabian Valcarel Martinez
TI Operator

ABANCA

We use 龙虎赌博 daily and our business works on 龙虎赌博.

It's a very smart product, easy to understand. We’ve done a lot of API integration with 龙虎赌博 and we hope to do more.

Vincenzo Morrone
Developer and Tester

WhySecurity

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of 龙虎赌博 experts is on standby 24/7/365 to assist you with configuring and troubleshooting your 龙虎赌博 environment.

Rest assured that with a 龙虎赌博 technical support subscription, 龙虎赌博 support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

Request a quote
Confirm your order by email or PO
Accept the terms and conditions by paying the invoice
Get started using your support subscription

Supported languages

English is the default language of the support team, but 龙虎赌博 and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.

Prices

To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:

Request a quote

Communication channels

The 龙虎赌博 Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with 龙虎赌博 support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

Not sure which support subscription is right for you?

Contact sales