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24x7 support
Have a look at additional information on our technical support subscriptions and request a quote for the one that best fits your needs.
Silver |
Gold |
Platinum |
Best Value Enterprise |
Global |
|
|---|---|---|---|---|---|
| §¬§à§Ý§Ú§é§Ö§ã§ä§Ó§à §å§ã§ä§â§à§Û§ã§ä§Ó §Ú §Þ§Ö§ä§â§Ú§Ü | §¯§Ö§à§Ô§â§Ñ§ß§Ú§é§Ö§ß§à | §¯§Ö§à§Ô§â§Ñ§ß§Ú§é§Ö§ß§à | §¯§Ö§à§Ô§â§Ñ§ß§Ú§é§Ö§ß§à | §¯§Ö§à§Ô§â§Ñ§ß§Ú§é§Ö§ß§à | §¯§Ö§à§Ô§â§Ñ§ß§Ú§é§Ö§ß§à |
| §±§à§Õ§Õ§Ö§â§Ø§Ü§Ñ §á§à §ä§Ö§Ý§Ö§æ§à§ß§å | |||||
| §¬§à§Ý§Ú§é§Ö§ã§ä§Ó§à §Ú§ß§è§Ú§Õ§Ö§ß§ä§à§Ó | 8 | Unlimited | Unlimited | Unlimited | Unlimited |
| §¥§à§ã§ä§å§á§ß§à§ã§ä§î §á§à§Õ§Õ§Ö§â§Ø§Ü§Ú | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 |
|
§¤§Ñ§â§Ñ§ß§ä§Ú§â§à§Ó§Ñ§ß§ß§à§Ö §Ó§â§Ö§Þ§ñ §à§ä§Ó§Ö§ä§Ñ |
Up to 1 day | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
| §²§Ö§Ñ§Ô§Ú§â§à§Ó§Ñ§ß§Ú§Ö §Ó §é§â§Ö§Ù§Ó§í§é§Ñ§Û§ß§à§Û §ã§Ú§ä§å§Ñ§è§Ú§Ú | Up to 2 hours | Up to 1.5 hours | Up to 1 hour | ||
| §¬§à§Ý§Ú§é§Ö§ã§ä§Ó§à §Ü§à§ß§ä§Ñ§Ü§ä§à§Ó | 1 | 2 | 3 | 7 | 20 |
| §±§à§Õ§Õ§Ö§â§Ø§Ü§Ñ §ã§Ö§â§Ó§Ö§â§à§Ó Áú»¢¶Ä²© | 1 | Priced per server | Priced per server | Unlimited | Unlimited |
| §±§à§Õ§Õ§Ö§â§Ø§Ü§Ñ Áú»¢¶Ä²© Proxy | Priced per proxy | Priced per proxy | Unlimited | Unlimited | |
| Support for Native HA | Optional | Optional | |||
|
§¬§à§Ý§Ú§é§Ö§ã§ä§Ó§à §ð§â§Ú§Õ§Ú§é§Ö§ã§Ü§Ú§ç §Ý§Ú§è |
1 | 1 | 1 | 1 | 5 |
| §µ§Õ§Ñ§Ý§Ö§ß§ß§à§Ö §å§ã§ä§â§Ñ§ß§Ö§ß§Ú§Ö §ß§Ö§á§à§Ý§Ñ§Õ§à§Ü | |||||
| §°§á§ä§Ú§Þ§Ú§Ù§Ñ§è§Ú§ñ §á§â§à§Ú§Ù§Ó§à§Õ§Ú§ä§Ö§Ý§î§ß§à§ã§ä§Ú | |||||
| §¡§å§Õ§Ú§ä §Ú§ß§ã§ä§Ñ§Ý§Ý§ñ§è§Ú§Ú | |||||
| §¯§Ñ§Ù§ß§Ñ§é§Ö§ß§ß§í§Û §Ñ§Ü§Ü§Ñ§å§ß§ä-§Þ§Ö§ß§Ö§Õ§Ø§Ö§â | 2 hours per month? | 4 hours per month? | |||
| §£§í§á§à§Ý§ß§Ö§ß§Ú§Ö §á§Ö§â§Ö§ç§à§Õ§Ñ §ß§Ñ §á§à§ã§Ý§Ö§Õ§ß§ð§ð §Ó§Ö§â§ã§Ú§ð §Ü§à§Þ§Ñ§ß§Õ§à§Û Áú»¢¶Ä²© | |||||
| §£§í§Ö§Ù§Õ §Ü §Ü§Ý§Ú§Ö§ß§ä§å | 40 hours (1 visit) | 80 hours (2 visits) | |||
| §°§ß§Ý§Ñ§Û§ß §ä§â§Ö§ß§Ú§ß§Ô ZCU | 1 session for up to 50 students per session (50 max)? | 3 sessions for up to 50 students per session (150 max) | |||
| §´§â§Ö§ß§Ú§ß§Ô§Ú ZCS §Ú ZCP §Ó §à§æ§Ú§ã§Ö §Ü§Ý§Ú§Ö§ß§ä§Ñ | 1 session for up to 5 students per session (5 students max)? | 2 sessions for up to 10 students per session (20 students max)? | |||
| §´§â§Ö§ß§Ú§ß§Ô ZCE §Ó §à§æ§Ú§ã§Ö §Ü§Ý§Ú§Ö§ß§ä§Ñ | |||||
| Extra course vouchers | 5 | ||||
| §²§Ñ§Ò§à§ä§Ñ §Ü§à§Þ§Ñ§ß§Õ §Ú§ß§ä§Ö§Ô§â§Ñ§è§Ú§Ú §Ú §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ú | |||||
| §¢§Ú§Ý§Ö§ä§í Áú»¢¶Ä²© Summit | |||||
| Annual Q&A session with the Product owners team | |||||
| §©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§Ö | §©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§Ö | §©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§Ö | §©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§Ö | §©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§Ö |
Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Áú»¢¶Ä²© experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Áú»¢¶Ä²© environment.
Rest assured that with a Áú»¢¶Ä²© technical support subscription, Áú»¢¶Ä²© support engineers will come up with a solution - no matter how complex your request.
Purchasing a technical support subscription is easy - just follow the steps below:
English is the default language of the support team, but Áú»¢¶Ä²© and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.
If you require support provided to your organization in another language, please let us know.
To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:
§©§Ñ§á§â§à§ã§Ú§ä§Ö §á§â§Ö§Õ§Ý§à§Ø§Ö§ß§Ú§ÖThe Áú»¢¶Ä²© Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.
Phone support services may be accessed by customers with all support tiers.
Email can be used to communicate with Áú»¢¶Ä²© support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.
On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.