Table of Contents
1 E-mail
Overview
To configure e-mail as the delivery channel for messages, you need to configure e-mail as the media type and assign specific addresses to users.
Configuration
To configure e-mail as the media type:
- Go to Administration¡úMedia types
- Click on Create media type (or click on E-mail in the list of pre-defined media types).
Media type attributes:
| Parameter | Description |
|---|---|
| Name | Name of the media type. |
| Type | Select Email as the type. |
| SMTP server | Set an SMTP server to handle outgoing messages. |
| SMTP helo | Set a correct SMTP helo value, normally a domain name. |
| SMTP email | The address entered here will be used as the From address for the messages sent. Adding a sender display name (like "Áú»¢¶Ä²©-HQ" in Áú»¢¶Ä²©-HQ <[email protected]> in the screenshot above) with the actual e-mail address is supported since Áú»¢¶Ä²© 2.2 version. There are some restrictions on display names in Áú»¢¶Ä²© emails in comparison to what is allowed by RFC 5322, as illustrated by examples: Valid examples: [email protected] (only email address, no need to use angle brackets) Áú»¢¶Ä²© HQ <[email protected]> (display name and email address in angle brackets) ¡Æ?-monitoring <[email protected]> (UTF-8 characters in display name) Invalid examples: Áú»¢¶Ä²© HQ [email protected] (display name present but no angle brackets around email address) "Áú»¢¶Ä²©\@\<H(comment)Q\>" <[email protected]> (although valid by RFC 5322, quoted pairs and comments are not supported in Áú»¢¶Ä²© emails) |
User media
To assign a specific address to the user:
- Go to ´¡»å³¾¾±²Ô¾±²õ³Ù°ù²¹³Ù¾±´Ç²Ô¡ú±«²õ±ð°ù²õ
- Open the user properties form
- In Media tab, click on Add
User media attributes:
| Parameter | Description |
|---|---|
| Type | Select Email as the type. |
| Send to | Specify the e-mail address to send the messages to. Adding a recipient display name (like ¡°Some User¡± in Some User <[email protected]> in the screenshot above) with the actual e-mail address is supported since Áú»¢¶Ä²© 2.2 version. See examples and restrictions on display name and email address in media type attribute SMTP email description. |
| When active | You can limit the time when messages are sent, for example, the working days only (1-5,09:00-18:00). See the Time period specification page for description of the format. |
| Use if severity | Mark the checkboxes of trigger severities that you want to receive notifications for. Note that for non-trigger events the default severity ('Not classified') is used, so leave it checked if you want to receive notifications for non-trigger events. |
| Status | Status of the user media. Enabled - is in use. Disabled - is not being used. |